Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 1, 2026
Wakala Portal (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect with other mobile money agents across Tanzania. By using Wakala Portal, you agree to the collection and use of information in accordance with this policy.
When you register for Wakala Portal, we collect your name, phone number, email address, business name, location, and national ID or business registration details for verification purposes.
We collect information about your float requests, transaction history, and interactions with other agents on our platform to provide and improve our services.
We automatically collect device information, IP addresses, browser type, and usage patterns to improve security and user experience.
With your consent, we collect GPS location data to enable location-based agent matching and connect you with nearby agents.
To facilitate connections between agents and super agents, process float requests, and enable WhatsApp communications.
To create and manage your account, verify your identity, and maintain accurate records of your agent profile.
To send you important updates, transaction notifications, and respond to your inquiries and support requests.
To analyze usage patterns, improve our platform, develop new features, and ensure optimal performance.
Your business name, location, and contact information are shared with other agents to facilitate float transactions. You control what information is visible on your profile.
We may share data with trusted third-party service providers who assist in operating our platform, subject to strict confidentiality agreements.
We may disclose information when required by law, court order, or government regulation, or to protect the rights and safety of our users.
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
All data transmitted to and from our platform is encrypted using industry-standard SSL/TLS protocols to protect against unauthorized access.
We implement strict access controls, ensuring only authorized personnel can access user data, and only when necessary for their job functions.
We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
We have procedures in place to detect, respond to, and notify users of any data breaches in accordance with applicable laws.
You can access, update, or correct your personal information at any time through your account settings or by contacting our support team.
You may request deletion of your account and personal data. We will comply within 30 days, subject to legal retention requirements.
You can opt out of marketing communications at any time. Note that you cannot opt out of essential service-related notifications.
Upon request, we can provide your data in a commonly used, machine-readable format for transfer to another service.
We retain your personal information for as long as your account is active and as needed to provide you with our services.
Following account closure, we retain certain data for up to 7 years as required by Tanzania's financial regulations and tax laws.
Transaction data may be retained longer for legal, accounting, or regulatory compliance purposes.
If you have any questions about this Privacy Policy, please contact us:
Review our other legal documents